Terms of service
Effective date: 1 June 2026
By accessing or purchasing from the Quelune online store, you agree to the following terms. Please read them before placing an order.
1. About Quelune
Quelune is an online skincare retailer. Our store operates at https://www.quelune.com.
2. Products and intended use
All Quelune products are cosmetic formulations intended for external topical use only. They are not medicines or medical devices and are not designed to diagnose, treat, cure, or prevent any health condition.
Ingredient and product information on this site is provided for informational purposes. It does not constitute medical or dermatological advice. If you have a skin condition or health concern, consult a qualified healthcare professional before use.
Always patch test new skincare products before full application.
3. Pricing and availability
All prices are in USD. We reserve the right to change prices at any time. Products are subject to availability. In the event that an ordered product is out of stock, we will contact you to offer an alternative, a delay, or a full refund.
4. Orders and payment
By submitting an order, you confirm that you are at least 18 years old and that all information provided is accurate. We reserve the right to cancel orders due to pricing errors, suspected fraud, or supply issues.
Payment is required in full at the time of checkout.
5. Shipping
Full shipping information is available in our Shipping Policy.
6. Returns and refunds
Full returns information is available in our Return and Refund Policy.
7. Intellectual property
All content on this site — including text, product imagery, brand identity, product names, and copy — is the property of Quelune. Reproduction, republication, or commercial use without written permission is prohibited.
8. Limitation of liability
To the maximum extent permitted by applicable law, Quelune shall not be liable for indirect, incidental, or consequential damages arising from use of our products. Our liability is limited to the value of the product purchased.
9. Governing law
These terms are governed by the laws of New Zealand.
10. Updates
We may revise these terms at any time. Continued use of the store constitutes acceptance of revised terms.