FAQ
Frequently Asked Questions
About the Product
What is the Quelune PDRN Pink Collagen Volume Multi Balm? It's a glide-on multi-balm that pairs PDRN — one of K-beauty's most talked-about ingredients — with collagen, peptides, and hyaluronic acid to visibly plump, hydrate, and smooth tired-looking skin. One little stick you can use on under-eyes, smile lines, forehead, neck, and lips.
What does it do? It instantly hydrates for a dewy, glass-skin glow, softens the look of fine lines, and helps skin look firmer, plumper, and more refreshed with daily use.
What is PDRN? PDRN (polydeoxyribonucleotide) is a popular Korean skincare ingredient known for supporting a renewed, refreshed-looking complexion. In Quelune it's paired with 5% Volufiline, collagen, and peptides for a plumping, smoothing finish.
Why is it pink, and does it have a scent? The natural pink tint comes from the ingredients, not added dyes. It's completely fragrance-free, with a soft balm texture that melts in on contact — never greasy, waxy, or heavy.
How to Use
How do I use it? Twist up the base, glide it directly onto the areas you want to target, then pat in with fingertips. Use as the last step of your routine, morning and night. You can also swipe it over makeup during the day for a quick hydration and glow refresh.
How much should I use? Less than you'd think. One swipe per area is plenty — the balm is concentrated and melts on contact. One stick lasts around 4–6 weeks with daily use.
Where can I use it? Under eyes, smile lines, forehead, neck, décolletage, lips, even the backs of hands — anywhere skin looks dry, crepey, or less plump.
When will I see results? Skin looks instantly dewier and plumper from the first swipe. The look of fine lines and under-eye shadows tends to soften over 2–4 weeks of daily use.
Ingredients & Safety
Is it suitable for sensitive skin? It's fragrance-free and formulated to be gentle enough for delicate areas like the eyes and lips. As with any new product, we recommend a small patch test first. If you have a known skin condition or allergy, check the full ingredient list or consult your doctor.
Can I use it if I'm pregnant or breastfeeding? We always recommend checking with your doctor before using any new skincare product during pregnancy or breastfeeding.
Orders & Shipping
Where do you ship? We ship worldwide, including the US, UK, Australia, New Zealand, and Canada.
How long will my order take? Orders are processed in 1–3 business days. Delivery then typically takes 6–15 business days depending on your location. Full details are on our Shipping Policy page.
How do I track my order? You'll get a tracking number by email once your order ships. Allow a few days for it to update. Any issues, email support@quelune.com.
Will I be charged customs or duties? International orders may incur import duties or taxes set by your local authorities. These are the customer's responsibility and aren't included in your order total.
Returns & Refunds
What's your refund policy? First-time purchases are covered by our risk-free 60-Day Money-Back Guarantee. If you're not happy, email support@quelune.com within 60 days of delivery. Full terms are on our Refund Policy page.
How do I start a return or report a problem? Email support@quelune.com with your order number. If your item arrived damaged or incorrect, we'll send a replacement at no cost — no need to return the damaged item.
Still have questions? We're happy to help — reach us anytime at support@quelune.com.