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Everything you need to know about your order, our products, and getting in touch.

Popular questions

How do I use the Quelune balm?
Twist up the base, glide it directly onto under-eyes, smile lines, forehead, neck, or lips, then pat in with fingertips. Use morning and night, as the last step of your routine. You can also swipe it over makeup for a quick glow refresh.
When will I see results?
Skin looks instantly dewier and plumper from the first swipe. The look of fine lines and under-eye shadows tends to soften over 2–4 weeks of daily use.
How long does shipping take?
Orders are processed within 1–3 business days, then delivery typically takes 6–15 business days depending on your location. You'll receive a tracking number by email once your order ships.
What's your refund policy?
First-time purchases are covered by our risk-free 60-Day Money-Back Guarantee. If you're not happy, email support@quelune.com within 60 days of delivery. Full terms are on our Refund Policy page.
Is it suitable for sensitive skin?
It's fragrance-free and gentle enough for delicate areas like the eyes and lips. As with any new product, we recommend a patch test first. If you have a known allergy or skin condition, check the full ingredient list or consult your doctor.
My order arrived damaged or incorrect — what do I do?
Email support@quelune.com right away with your order number and a photo. You don't need to return the item — we'll send a replacement at no cost.

Still need help?

Our team is here for you. We usually reply within 24 hours.

Email support@quelune.com