Help Center

How can we help?

Everything you need to know about your order, our products, and getting in touch.

Popular questions

How do I use the Quelune balm?
Twist up the base and glide it onto cheeks, smile lines, lips, or anywhere that goes dry and tight. Morning or night, on bare skin or over the rest of your routine. One swipe per area is plenty.
How long before I judge a collagen supplement?
Skin proteins turn over slowly. Give the Multi Collagen Complex or the Elastin Formula eight to twelve weeks of daily use before deciding.
Where do you ship, and what does it cost?
To 28 countries including the US, Canada, the UK, Australia, New Zealand, most of the EU, Japan, South Korea and Singapore. Rates are shown at checkout, and standard shipping is free on orders over $50 USD.
How long will delivery take?
Orders are processed in 1 to 3 business days. Delivery estimates are shown at checkout and begin from dispatch, not from the order date.
What is your refund policy?
A 60-day money-back guarantee on any order. If a product is not right for you, email us within 60 days of delivery and we will refund the product price in full. You do not need to send back an empty container. Full terms are on our Refund Policy page.
My order arrived damaged or incorrect — what do I do?
Email us within 7 days of delivery with your order number and a photo. You do not need to return the item — we will send a replacement or refund you.
Is the skincare suitable for sensitive skin?
The balm and masks are fragrance-free. Patch test a small area first if your skin is easily irritated. For external use only, and keep away from the eye area. The supplements contain fish, and the Multi Collagen also contains eggs.

Still need help?

We reply within 2 business days, Monday to Friday, 9:00 AM to 5:00 PM New Zealand time.

Email quelune@outlook.com