Refund Policy

Refund Policy

Quelune Refund & Return Policy

60-Day Money-Back Guarantee (First-Time Purchases Only)

At Quelune, your satisfaction comes first. That's why we offer a risk-free 60-day money-back guarantee on first-time purchases.

If you're not happy with your first purchase of any Quelune product, just contact us at support@quelune.com within 60 days of delivery and we'll refund you in full — no return required in most cases.

Important Notes:

  • Applies only to first-time purchases of a specific product.
  • Limited to one refund per product type, per customer.
  • Shipping, handling, and optional shipping protection fees are non-refundable.
  • If you choose to exchange your product, the money-back guarantee no longer applies.

Refunds for Recurring Subscription Orders

Subscription (autoship) orders are not eligible for the 60-day money-back guarantee. However, we offer refunds under the following conditions:

  • Unopened items only.
  • Return shipping is the customer's responsibility.
  • Shipping costs are non-refundable.

To request a refund, email support@quelune.com with your order details. Refunds are processed once the returned product is received and inspected.

Cancellation Policy

  • Order Cancellation Window: Plans change, and we'll do our best to accommodate cancellations. If you need to cancel, please contact us as soon as possible. We'll make every effort to stop your order before it ships, but because our team works quickly to ensure timely delivery, we can't guarantee cancellation once an order has been processed.
  • Cancellation Fee: A $2.00 restocking fee may apply to cover administrative costs.
  • Non-Cancellable Orders: Orders that have already shipped cannot be cancelled.

Change of Mind

Please choose carefully before ordering. Once an order has been placed, a change of mind is not a valid reason for cancellation or refund. This includes deciding you no longer want the product, ordering by mistake, or finding it elsewhere. We are not obligated to provide a refund or accept a return for change-of-mind reasons once your order has been processed.

This does not affect your rights regarding damaged, defective, or incorrect items (see "Damaged or Incorrect Items" below).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us right away at support@quelune.com. You don't need to return the damaged item — we'll send a replacement at no cost.

Exchanges

To exchange an item, return the original in line with our refund policy. Once accepted, you're welcome to place a new order for the replacement.

Shipping Costs

  • Shipping costs are non-refundable.
  • If a return is approved for a multi-unit order, Quelune may cover return shipping for unopened items (first-time purchases only).
  • For all other returns (including subscription orders), return shipping is the customer's responsibility.

Return Instructions

To start a return:

  • Email us at support@quelune.com with your order number and reason for return.
  • We'll send return instructions and, if applicable, a return shipping label.
  • Items must be sent to the address provided. Products returned without prior authorization may not be accepted.

Christmas Delivery Notice

Due to high holiday demand, we can't guarantee delivery before Christmas for orders placed after December 1st. Please order early to avoid delays.

Policy Amendments

Quelune reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website.

Acknowledgment of Policy

By placing an order with Quelune, you acknowledge and agree to the terms outlined in this Refund & Return Policy.

Contact Information

For all inquiries, please contact us at: Email: support@quelune.com